On Friday, gamescom responded to the wave of criticism following its statement on the thefts at the trade show—and apologized. It acknowledged that its response lacked “empathy.”
“In recent days, we have received a great deal of criticism for the way we communicated about the hardware thefts from some indie developers,” gamescom’s second statement summarizes. Before getting to the point: “The criticism is justified.”
The organizers acknowledge that their “initial response did not strike the right tone.” It lacked “the necessary empathy toward those affected,” “which they deserve.” gamescom apologizes for this and expresses understanding for the gravity of the incidents.
“We know what this has cost you”
“Thefts like these are far more than just material losses,” writes the trade show: “They can ruin the entire gamescom and destroy months or years of work—work that means everything to small studios. To everyone affected: We know what this has cost you.”
According to their own statement, gamescom officials have already begun discussions with the developers who were robbed. To discuss the incidents, the consequences—“but above all, to listen.”
Meanwhile, the organizers extend their thanks to the community for its support of indie developers. “However, this does not relieve us as organizers of our responsibility to work together with exhibitors and partners to create the best possible environment,” gamescom acknowledges.
Feedback and Roundtable on Indie Security
That’s why the organizers want to improve security in the future. To this end, in addition to the usual general exhibitor feedback, the organizers are explicitly soliciting feedback this year on the security of indie exhibitors. Invitations to a roundtable will be sent out—so that the trade show and developers can work together on solutions and measures.
“gamescom is by the industry, for the industry. It thrives on the passion of those who have built the industry. That includes the many small studios that are very close to our hearts. We are committed to continuously improving gamescom—together with the community, not just in good times. And that is exactly what we will do,” the new statement concludes.
